2
July
Info Update… Pictures Later
Well…
I got my laptop, after much bitching to HP, yesterday and I have to say, I have missed it. It’s nice to be able to multi-task again. Betsy wouldn’t allow that… she’d start out moving alright, then, get a few windows up or a webpage that had too many graphics and she would lock up like a scared virgin on her wedding night (Wow, that sounded so fucking country).
The story goes like this… I sent my laptop to the HP service center in Houston on June 11th. They got it on the 15th and entered a date for me to get it back of June 26th. A few calls to HP last week and I got the information that it would be a couple days later than that because they were waiting on a part (the USB was acting weird as well when I sent it in) that they didn’t have in stock. Two to three extra business days… I was okay with that. What I wasn’t okay with was when I got an automated message on my phone on the 26th telling me that the new estimated day of receipt of my system would be July 10th. Do I need to tell you that all hell broke loose then? I didn’t think so.
Both Madden Man and I placed numerous calls to the HP call center… okay, that’s not an accurate description. When you call HPs customer service line, you get reps all over the fucking world. I think between us, Madden Man and I got people in India, the Phillipines, the States and God knows where else. As a side note, here we are, the jobless rate (Madden Man is in that number still) is the highest it has been in 26 years and large fucking companies are outsourcing their jobs to other countries. Where is the right in that? But, I digress… anyway, we finally gave up calling the HP customer service number and I went searching on the internet for another number to call where I might get some help.
I found a website called the Consumerist and found a number for the case managers desk. Oh I was so ready to rip someone a new one if I got to speak with someone in the States. I called and spoke with a guy named Raj, yes he was in the country, and he helped me to get to the correct department. Here it was I thought I was going to have to go through an automated system to get to a human, but nope. I ended up speaking with a gentleman named Phillip in New York who was able to get my system fixed and shipped to me sooner than the 10th.
So, instead of waiting for the FedEx guy to come to me yesterday, I called and made arrangements to pick up my baby… It was lovely to see her again. Madden Man even bought me a new mouse to go along with her. Oh, as a side note, yes, they fixed the problem and the USB that they were waiting for parts on. In the future, I will not be sending my system back to HP if I don’t have to. Apparently the store where I bought it will honor the warranty for most repairs, so that will be the way I’ll go.
Now, what does that long ass story mean? Well, I have a ton of pictures that I will be watermarking later and posting, and maybe some more that I will take in the process. *grins*
In other news, my mother is officially retired. Yep, as of Tuesday at midnight, she is no longer in the computer systems of her former employer as an employee. She’s been having fun on her trip, but a couple days after she got to her sister’s house, she came down with a cold. *frowns* She’s been taking her meds and has been still trucking along. She’ll be home on Monday and I know I don’t have to tell you, my two loyal readers, how happy I am. I miss her so much. Seriously.
T.T. got home from camp on Sunday and I am/was happy about that as well. I missed the little bugger something awful while he was gone. He also came home with a slight cold (he did last year as well) and has been on his asthma treatments to try and get the cough under control. That wasn’t working so I ended up getting some cough syrup and that has been working fine. I have been watching him and damn, he has become such a little man. I am both proud and sad at that. I am proud because he is turning into a fine little man, but I am sad because he is moving farther and farther away from being the little baby he was.
Oh, speaking of T.T., that reminds me that I haven’t told you about his end of the school year ceremony. It was nice, except for the fact that his teacher forgot to bring his awards folder, so while all the other kids got their awards, he sat there, his smile fading with each one. Both he and I spoke with his teacher afterwards, yes, he waited until all was said and done to talk to her, I was damn proud. The woman was so embarrassed that she had forgotten his awards. T.T. and I popped over to his classroom the next morning and picked it up. It wasn’t the same as if he had gotten then during the ceremony, but we made a fuss over him still. We would have anyway, but that made it a little more special to us. I have a couple pictures to post from the ceremony later.
Wow, I think this catches me up on everything, though I can’t be sure about that. If not, well, I’ll be back later with pictures, pictures, pictures!
TTFN